By Peter Usman
Following complaints that consumers can not renew subscriptions despite the court order served on Multichoice, Consumer Protection Council, CPC has set up a special Channel for receiving complaints.
Director General of the Council, Babatunde Irukera, who disclosed this in Abuja, stated that any consumer who is experiencing this challenge should please send an email to multichoicecompliance@cpc.gov.ng
Irukera further directed that relevant information, including smart card number, name, telephone number, date and time of failed attempt to pay, supporting same with relevant evidence such as a screenshot or document should be sent to the e-mail address above.
According to him, “Thursday, August 23rd, 2018: It has come to the attention of the Consumer Protection Council that customers of MultiChoice Nigeria Limited (operators of DStv and GOtv) are unable to renew their subscription at their bouquet prevailing price as at July 31, 2018.”
“On August 20, 2018, Justice Nnamdi Dimgba of the Federal High Court, sitting in Abuja, in the case of Federal Republic of Nigeria V MultiChoice Nigeria Limited: Case No. FHC/ABJ/CS/894 entered an order restraining Multichoice by itself, agents, or representatives and howsoever described, from continuing any increased subscription rate or prices, pending the determination of an application before the court.
“On August 21, 2018, the Council issued a statement with respect to this order, informing the public that “it is a violation of the order of the court for Multichoice to require consumers to pay, or to receive any new rate for their service, from consumers. For clarity, the current, valid and prevailing rate for DStv and GOtv services are the rates that were effective as at July 31, 2018.” He said.
